Refund policy
RETURN AND REFUND POLICY
Last updated: 07, 2026
We want you to be satisfied with your purchase. Please review the following policy carefully before requesting a return.
1. RETURN WINDOW
We accept return requests submitted within 30 days after the date your order is delivered.
To be eligible for a return, the item must be:
- In the same condition in which it was received;
- Unworn, unused, unwashed, and undamaged;
- In its original packaging, with all original tags, accessories, manuals, and components included; and
- Accompanied by the receipt, order confirmation, or other proof of purchase.
Items returned without prior authorization may not be accepted.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
Email: nov1mber1005@gmail.com
Order information required: Order number, purchaser’s name, reason for return, and photos or videos where applicable.
If your return is accepted, we will provide return instructions and delivery address and, where applicable, a return authorization number.
Please do not send products to any address shown on the original shipping package unless we have confirmed that address as the correct return address.
3. RETURN SHIPPING COSTS
For returns caused by a change of mind, an incorrect size selection, or another reason not caused by us, the customer is responsible for the cost of return shipping.
If an item is defective, damaged, materially different from its description, or incorrect due to our error, we will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges and expedited shipping fees are non-refundable, except where the return is caused by our error or applicable law requires otherwise.
We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged before they reach our return location.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us at nov1mber1005@gmail.com within [7] days of delivery.
Please include your order number and clear photos or videos showing the item, packaging, shipping label, and issue. We will review the claim and, where appropriate, arrange a replacement, repair, partial refund, or full refund.
Nothing in this policy limits any statutory rights you may have for faulty, unsafe, misdescribed, or non-conforming goods.
5. NON-RETURNABLE ITEMS
Unless required otherwise by applicable law, we do not accept returns of:
- Personalized, customized, or made-to-order products;
- Perishable goods;
- Opened personal care, beauty, hygiene, or intimate products;
- Hazardous materials, flammable liquids, or gases;
- Downloadable software, digital products, or activated digital content;
- Gift cards;
- Products marked “Final Sale” before purchase; or
- Items damaged through misuse, improper care, unauthorized modification, or normal wear and tear.
Please contact us before purchasing if you are unsure whether a product can be returned.
6. EXCHANGES
The fastest way to receive a different item, size, or color is to request a return for the original item and place a new order after the return has been accepted.
If the exchange is required because we sent an incorrect or defective item, please contact us before placing another order.
7. REFUNDS
We will notify you after we receive and inspect your return.
If approved, the eligible refund will be issued to your original payment method within 10 business days, or sooner where required by applicable law. Your bank, card issuer, or payment provider may require additional time to process and display the refund.
Any authorized return shipping fee or other clearly disclosed deduction may be subtracted from the refund where permitted by law.
If more than 15 business days have passed since we approved your refund, please contact us at nov1mber1005@gmail.com.
8. ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or been shipped.
If an order has already shipped, it must be handled under the return procedures described above.
9. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM CUSTOMERS
If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days after receiving it without providing a reason, subject to applicable exceptions.
After notifying us of your decision to cancel, you must return the eligible goods within the period required by applicable law. You may inspect the goods as you would in a physical store, but you may be responsible for any diminished value caused by handling beyond what is reasonably necessary.
Where required by law, we will refund the purchase price and the cost of standard outbound delivery. Additional costs for expedited or premium delivery might not be refundable. We may withhold the refund until we receive the goods or receive evidence that they have been returned, where permitted by law.
The customer is responsible for direct return shipping costs for a change-of-mind cancellation unless we agree otherwise or applicable law requires us to cover them.
These statutory rights are separate from, and are not limited by, our voluntary 30-day return policy.
10. CONTACT US
For questions regarding returns or refunds, contact:
DODOROAM.com
Email: nov1mber1005@gmail.com