Shipping policy
SHIPPING POLICY
Last updated: July 15, 2026
This Shipping Policy explains how DODOROAM processes and delivers orders placed through https://dodoroam.com. Please read it before placing an order.
1. ORDER PROCESSING
Orders are normally processed within 1-3 business days after payment is successfully authorized.
Processing times do not include weekends or public holidays observed by our fulfillment facilities.
During product launches, sales, holidays, severe weather, or periods of unusually high order volume, processing may take longer. If a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
An order confirmation does not mean that the order has shipped. You will receive a separate shipping confirmation when the order is dispatched.
2. ORDER CHANGES AND CANCELLATIONS
Contact us at nov1mber1005@gmail.com as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or fulfillment has begun.
If an order has already shipped, it must be handled in accordance with our Return and Refund Policy.
3. SHIPPING DESTINATIONS
We ship to all countries and regions shown as available at checkout. If a destination cannot be selected at checkout, we do not currently ship there.
Available destinations may change because of carrier availability, legal restrictions, sanctions, product restrictions, or operational limitations. If we cannot ship to your destination after accepting payment, we will cancel the affected item or order and issue an appropriate refund.
4. SHIPPING METHODS, COSTS, AND DELIVERY ESTIMATES
Available shipping methods, charges, and estimated delivery windows are displayed at checkout before payment, based on the items and destination entered.
Our estimated delivery time for all supported destinations is 5-8 business days after dispatch. Including the normal 1-3-business-day processing period, most orders should arrive approximately 6-11 business days after the order is placed.
These estimates do not include order-processing time, customs clearance, weekends, or public holidays. Unless expressly identified as guaranteed, delivery dates are estimates and not guarantees.
Shipping charges are calculated and displayed at checkout before payment.
5. TRACKING
If tracking is available, we will send a shipping confirmation containing the tracking number or link. Tracking information may take 24-72 hours after dispatch to begin updating.
Some economy, local-post, or remote-destination services may provide limited tracking. A lack of intermediate scans does not necessarily mean the shipment has stopped moving.
6. CUSTOMS, IMPORT DUTIES, AND TAXES
Applicable import duties and taxes are included in the total shown at checkout and are handled through our shipping or customs providers. Customers should not normally be required to pay additional import duties or taxes upon delivery. If a carrier or customs authority requests an unexpected import payment, please contact us before paying so that we can review it.
Customs clearance may delay delivery. Customers are responsible for providing information reasonably required by customs or the carrier. We cannot declare an order as a gift or intentionally state an inaccurate value.
7. ADDRESS ACCURACY
You are responsible for providing a complete, accurate, and deliverable shipping address, including apartment or unit number where applicable. Please review the address carefully before submitting the order.
If you notice an error, contact nov1mber1005@gmail.com immediately. We cannot guarantee an address change once fulfillment has begun. Additional carrier fees caused by an incorrect or incomplete address may be charged or deducted from a refund where permitted by law and clearly communicated.
8. SPLIT SHIPMENTS
Items in the same order may be shipped separately because they are stored at different locations, have different availability dates, or require different carriers. If this happens, you may receive multiple shipping confirmations and tracking numbers. You will not be charged additional shipping solely because we choose to split an order, unless a separate charge was disclosed and accepted at checkout.
9. DELAYS
Carrier scans and delivery estimates can be affected by customs, severe weather, transportation disruption, peak seasons, public holidays, labor actions, security events, or other circumstances outside our reasonable control.
If tracking has not updated for 7 business days or the order is more than 10 business days beyond the latest estimated delivery date, contact us at nov1mber1005@gmail.com. We will review the available tracking information and, where appropriate, open an inquiry with the carrier.
Nothing in this section limits a consumer's mandatory rights when goods are not delivered within an agreed or legally required period.
10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED
If tracking shows "delivered" but you cannot locate the package, please:
- Check the delivery location, mailbox, reception area, safe place, and surrounding property;
- Ask household members, neighbors, building staff, or reception personnel whether they accepted it;
- Verify that the shipping address in your order confirmation is correct; and
- Contact the carrier for delivery details where possible.
If the package remains missing, contact us within 7 days after the recorded delivery date. We will review the case and assist with a carrier inquiry where appropriate. Any replacement or refund will be determined based on the investigation and applicable consumer law.
11. DAMAGED, LOST, OR INCORRECT SHIPMENTS
Inspect the package and products promptly after delivery. If an item arrives damaged, defective, missing, or incorrect, contact nov1mber1005@gmail.com within 7 days after delivery and provide:
- Your order number;
- A description of the issue;
- Clear photos or video of the item;
- Photos of the outer and inner packaging; and
- A photo of the shipping label.
Keep the product and packaging until we confirm that they are no longer needed. We will review the claim and provide an appropriate remedy under our Return and Refund Policy and applicable law.
The 7-day reporting request helps us investigate carrier damage and does not remove any longer statutory right relating to faulty or non-conforming goods.
12. UNDELIVERABLE, REFUSED, OR RETURNED-TO-SENDER PACKAGES
An order may be returned to us because of an incorrect address, failed delivery attempts, refusal, non-collection, unpaid import charges, or local restrictions.
After the package is received and inspected, we will contact you regarding reshipment or a refund. Additional shipping, return, customs, or carrier charges caused by customer-supplied address errors, refusal, non-collection, or unpaid import charges may be deducted from the refund where permitted by law and disclosed to you. Original shipping charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
13. PREORDERS AND BACKORDERS
Products identified as preorder or backorder items will have an estimated dispatch date on the product page or in the order confirmation. If an order contains both in-stock and preorder items, the order may ship together or separately as stated at checkout or in a later notice.
If a preorder is materially delayed, we will notify you and provide any cancellation or refund option required by applicable law.
14. RISK OF LOSS
Responsibility for goods during delivery transfers as required by applicable law. Nothing in this policy transfers risk to a consumer before the consumer, or a person designated by the consumer other than the carrier, takes physical possession where local law provides that protection.
15. CONTACT US
For shipping questions, contact:
DODOROAM
Email: nov1mber1005@gmail.com
Telephone: +1 (302) 293-7568
Customer service hours: 02:00-16:00 UTC
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom